How to cancel NordVPN and get a refund
By Jean Luc Poitier, SEO and growth marketing strategist · NordVPN Reviews · Updated October 1, 2026 · Sourced to NordVPN's own cancellation guide and pricing terms
NordVPN gives a full refund within 30 days of your first purchase on its website, and you can turn off auto-renewal at any time. The two are separate steps: canceling stops the next charge, and the refund is a request you make to support. Where you bought the plan decides who handles it.
NordVPN refunds by where you bought
| Who refunds you | |
|---|---|
| nordvpn.com | NordVPN support (live chat or support@nordvpn.com), within 30 days of the first payment |
| Apple App Store | Apple Support |
| Google Play | Google Play within 48 hours of the payment, then NordVPN support |
| Amazon Appstore | Amazon Support |
| Best Buy, StackSocial, other retailers | The seller, under its own returns policy |
Figures checked against each company's published pages and review-platform listings as of 2026-10-01. “Not published” means the company does not publish that figure.
How to turn off NordVPN auto-renewal
- 1Log in to your Nord Account.
- 2Open Billing in the left-hand menu.
- 3In the Auto-renewal section, click Cancel.
- 4Confirm with Cancel auto-renewal. Your plan stays active until the end of the paid period.
Bought it on your phone? On Android, cancel in Google Play under Payments & subscriptions, then Subscriptions. On iPhone, open Settings, tap your name, then Subscriptions.
How to request a NordVPN refund
- 1Contact support through live chat at support.nordvpn.com (the fastest route) or email support@nordvpn.com, and say you want a refund.
- 2Open the link support sends to your Nord Account dashboard and verify your identity.
- 3Find the payment, click Refund, pick a reason, and confirm. Eligible payments show a Refund button; if yours has none, it is outside the guarantee.
- 4The request shows as pending and is processed within a few hours. The money can take up to 10 business days to arrive.
“go straight to the Help Center LIVE CHAT, skip going to the other stuff, and they'll settle it quickly”lilly and friends, Google Play, August 2025
Timing tips before you cancel NordVPN
- The 30-day window counts from the purchase date, so ask for the refund before day 30.
- The guarantee covers your first payment, not a renewal.
- Annual plans renew up to 14 days before the renewal date. Turn off auto-renewal earlier if you don't plan to stay.
- If you use NordPass or NordLocker through a bundle, back up your passwords and files first.
- Still deciding? Support can often fix connection problems, and our review roundup shows what other users run into.
NordVPN refund and cancellation FAQ
Can I get a refund from NordVPN after 30 days?+
Not under the money-back guarantee. NordVPN's guarantee covers the first payment of a subscription bought on its website, for 30 days. Renewal payments are not covered unless local law where you live says otherwise. If you think a payment should still qualify, ask support on live chat.
Does canceling NordVPN end my access right away?+
No. Canceling turns off auto-renewal. You keep using NordVPN until the end of the period you paid for, and you are not charged again.
How long does a NordVPN refund take?+
NordVPN says it processes refund requests within a few hours (up to 4 hours), and the money can take up to 10 business days to reach your account, depending on how you paid.
I bought NordVPN in the App Store or Google Play. Who refunds me?+
Apple refunds App Store purchases and Amazon refunds Amazon Appstore purchases, so ask them. For Google Play, request the refund in your Google Play account within 48 hours of the payment; after that, contact NordVPN support.
When does NordVPN charge the renewal?+
Annual and longer plans are billed up to 14 days before the renewal date, and NordVPN emails a notice before the charge. To avoid a renewal you don't want, turn off auto-renewal earlier than that.